← Cosmos

Support

Last updated: 7 August 2026

Something not working, or a question before you buy? Write to us — a person reads every message.

Common questions

I paid, but the questions are still locked

Open the app, tap Parents, pass the parental gate, and tap Restore purchases. Make sure the device is signed in to the same Apple or Google account you bought with. Full steps are on Manage purchase.

Will I be charged again?

It depends which you bought. The lifetime unlock is a single payment — nothing renews. The monthly plan renews every month until you cancel it, and the 3-day free trial becomes a paid month unless you cancel before it ends. Cancelling and refunds are both on Manage purchase.

We got a new device. Can we keep the stars?

Yes, if backup was switched on. Progress is stored on the device by default; a parent can optionally sign in (behind the parental gate) to back it up to the cloud. On the new device, sign in with the same Apple or Google account and the progress comes back. Without backup, progress stays on the old device only.

Does my child need an account?

No, and there isn’t one. Children never sign in and are never asked for any personal information. The optional account is for a parent, sits behind the parental gate, and only exists to back up progress. See the privacy policy.

Does it work offline?

Yes. All the slides and questions ship inside the app. A connection is only needed for the optional cloud backup and for purchases.

Are there ads?

No. No ads, no ad networks, and no tracking — ever. The children’s part of the app contains no analytics of any kind. We do measure the grown-ups’ area, behind the parental gate, so we can see which settings get used and where buying goes wrong; it is switched off everywhere else and never records anything about your child. The privacy policy sets out exactly what those events contain and what Firebase attaches to them.

What is the parental gate for?

It keeps a child out of settings and purchases. It asks for the answer to a two-digit addition that always carries, such as 47 + 68. It is deliberately simple for an adult and awkward for a young child — a speed bump, not a lock.

Accessibility

These are all in Parents → Settings, behind the gate:

• Read aloud — every slide and question can be spoken, for children who read more slowly or prefer to listen.
• Reduce motion — turns off the drifting starfield and the celebration animations. The app still marks every moment, just without movement. It also follows your device’s system reduce-motion setting.
• Sound — the small chime on a correct answer can be switched off.
• Larger text — the app respects your device’s text size. Nothing shrinks to fit; screens scroll instead.

How the app treats getting things wrong

There are no timers, no streaks to break, and no red crosses. Choosing “I don’t know yet” is offered as a normal answer, and a wrong pick is shown warmly next to the right one with an explanation. If your child finds a question discouraging, tell us — we would genuinely like to know.

Privacy & data requests

To delete a cloud backup, use Delete account in the parent area — it erases the backup immediately. For anything else about data, write to cosmos@ripeseed.io or read the privacy policy.